A 91-year-old woman living in a London flat complex has to climb multiple flights of stairs to reach her home due to broken lifts, her grandson has claimed.
Jordan Thompson posted a video of his elderly grandma using a cane as she went up the steps to her home, along with a plea to building managers Hackney Council to help her situation.
The clip shows the woman taking each step steadily, as a man stands close behind her for assistance.
Jordan, who is a professional boxer, captioned the post: ‘My 91-year old grandma, having to walk up several flights of stairs because @hackneycouncil can’t sort out their lifts. Please retweet and share! Something needs to be done.’
The post, shared on Monday, has been viewed over 400,000 times, and has received more than 15,000 likes and 13,500 retweets. Many people expressed their sympathies with the woman having to go through such efforts just to get into her flat.
A spokesperson for Hackney Council responded on Tuesday morning and asked Jordan for clarification as to which estate the broken lift is in.
They then later claimed to have solved the issue. The spokesperson wrote online: ‘To update, we now know which block it was and the lift was fixed yesterday evening, within three hours of it being reported.
‘We’re going to contact all the residents in the buildings to apologise, and explain what we will do to prevent this happening again.’
However, Jordan’s responded to the spokesperson to say the problem had been persistent for his grandmother and that an entirely new lift is needed.
Earlier today, he wrote: ‘Are you guys serious? It being fixed isn’t the problem. It’s constantly been breaking down for several years.
‘Stop funding the BS you guys fund and get a new lift sorted. How you guys are trying to make out your doing something great is mad [sic].’
Hackney Council has been contacted for comment.
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